“Thanks to the selective use of automation we could significantly reduce our claims settlement costs and also improve our member service notably. This was made possible due to the implementation of a paperless workflow process and a considerably enhanced competence of our employees.

consenso consulted us along the entire process from strategy via planning through to implementation. We have achieved our ambitious objectives together.”



ADAC e.V. is Germany’s largest association and, with its 20 million members, also one of the biggest membership organisations of the world. Founded in 1903 as “Deutsche Motorradfahrer-Vereinigung” (German motorcyclist association), the association changed its name to “Allgemeiner Deutscher Automobilclub” in 1911. At that time, the association already had 17,000 members, thereof 12,000 car owners, and it has taken care of the entire field of motorised mobility ever since. Today, ADAC’s commercial activities are organised within the ADAC SE, while all charitable activities belong to the ADAC foundation. ADAC SE is a joint stock corporation under European law and comprises 37 subsidiaries and associated companies as of 1st January 2017, among others the ADAC Schutzbrief AG.